Cancellation & Returns

Fresh seafood is cut and packed for you individually, so our policy differs from a general online store. In short: cancel any time before your order is dispatched, and tell us within 24 hours if anything arrives wrong.

Cancelling an order

You can cancel up until your order is dispatched. Call +91 484 231 6789 or email support@fishme.in with your order number and we will cancel it for you. Check the current stage under My Orders — anything before Dispatched can still be stopped.

Once an order is dispatched it cannot be cancelled, because the fish has been cut and packed for you and cannot be returned to stock. If it has already left and you no longer want it, refuse it at the door and contact us the same day.

Cancelled orders paid online are refunded in full, including the delivery fee.

If something is wrong with your order

Seafood is perishable, so we cannot take fresh items back once they have been delivered. Instead we replace or refund them. Report the problem within 24 hours of delivery — we set the window short because that is how long we can tell a handling problem from ordinary spoilage at home.

We will replace or refund when:

• The fish is not fresh, smells off, or is discoloured on arrival.
• The weight delivered is materially less than the weight billed.
• An item is missing from the order.
• You received something different from what you ordered.
• The packaging was damaged and the contents affected.

We cannot help where fish was left unrefrigerated after delivery, was reported more than 24 hours later, or where the complaint is a matter of preference — a cut or size you did not expect — rather than quality.

How to report it

Call +91 484 231 6789 or email support@fishme.in with your order number, which item is affected, and a photograph. Keep the item refrigerated until we reply. The photograph matters: it lets us settle most claims immediately and trace the batch back to the harbour.

Refunds

Once your claim is approved, refunds are processed within 5–7 business days to your original payment method. Cash on delivery orders are refunded to your bank account or as store credit, whichever you prefer.

For assistance, please contact our Support Center.